Website Name: himalayanchimes.com
Business Name: Himalayan Chimes
Contact Email: [email protected]
Business Address: Shimla, Himachal Pradesh, India
At Himalayan Chimes, customer satisfaction is our priority. We understand that travel plans may change, and we aim to provide a fair and transparent refund and returns policy for our tour and travel services. Please read this policy carefully to understand your rights and our obligations.
1. Eligibility for Refunds and Returns
Refunds or service returns may be requested under the following circumstances:
- Cancellations by the Customer: If you cancel your booking within the permissible cancellation window as specified in the terms of the selected package.
- Cancellations by Himalayan Chimes: If a service is canceled due to unforeseen circumstances, such as weather conditions, governmental restrictions, or operational issues.
- Service Dissatisfaction: If the service provided does not match the promised itinerary or quality standards, subject to verification and review.
2. Conditions for Refunds
- Advance Bookings: Refunds for cancellations made at least 15 days before the travel date will incur no penalty, unless stated otherwise in the package details.
- Partial Refunds: If cancellations are made between 14 days and 7 days before the travel date, partial refunds may apply, deducting administrative fees.
- Non-Refundable Services: Certain services, such as promotional packages or last-minute bookings, may be non-refundable. Please refer to the package terms before booking.
- No Refunds for Late Cancellations: No refunds will be issued for cancellations made less than 7 days before the travel date.
3. How to Initiate a Refund or Service Return
To request a refund or initiate a service return:
- Contact Us: Email us at [email protected] with your booking details, including your name, booking reference number, and reason for cancellation or refund request.
- Supporting Documentation: Provide any necessary documentation, such as proof of payment, confirmation emails, or correspondence.
- Processing Time: Refund requests will be reviewed and processed within 7-10 business days of receipt.
4. Fees and Costs
- Administrative Fees: A standard processing fee of 10% of the booking amount may apply for refunds.
- Third-Party Costs: Any non-refundable costs incurred with third-party vendors (e.g., hotels, transportation providers) will be deducted from the refund amount.
- Transaction Charges: Bank or payment gateway charges are non-refundable.
5. Special Circumstances
In exceptional situations, such as medical emergencies or natural disasters, we may offer flexible refund options on a case-by-case basis. Documentation supporting the claim will be required.
6. Refund Processing Timeline
- Approved refunds will be credited back to the original payment method within 7-14 business days of approval.
- For international transactions, processing times may vary depending on your bank or payment provider.
7. Customer Support
If you have any questions or need assistance with your refund or service return, please contact us:
- Email: [email protected]
- Phone: [Insert contact number if available]
- Address: Himalayan Chimes, Shimla, Himachal Pradesh, India
We are here to help and ensure a smooth resolution for all refund and return requests.
Note: By booking our services, you agree to the terms outlined in this policy. Himalayan Chimes reserves the right to modify this policy at any time. Please refer to the latest version available on our website for updates.
Thank you for choosing Himalayan Chimes. We look forward to creating memorable travel experiences for you.